Shipping Policy
At Patio & Co., we are committed to delivering premium outdoor furnishings with care, transparency, and reliability. Due to the size and craftsmanship of our products, most items are shipped via specialized carriers to ensure safe delivery.
Order Processing
- Orders are typically processed within 5-7 business days
- Once your order ships, you will receive a confirmation email with tracking details
- Processing times may vary for large, custom, or made-to-order items
Shipping Methods
- Most patio furniture items are shipped via freight carriers
- Smaller items may ship via standard parcel carriers
- All freight deliveries are curbside delivery only
Note: Carriers are unable to bring items inside the home or assemble furniture.
Shipping Timeframes
Estimated delivery times vary by product and location:
- Standard shipping: 7–14 business days after shipment
- Freight deliveries: 10–21 business days after shipment
Delivery times are estimates and may be affected by weather, carrier delays, or regional logistics.
Shipping Costs
- Shipping fees are calculated at checkout or clearly stated on product pages
- Original shipping fees are non-refundable
- Promotional or free-shipping offers, when available, apply to standard shipping only
Delivery Requirements
- Someone 18 years or older must be present to accept delivery
- Please ensure adequate space for delivery access (driveway or curbside area)
- Delivery appointments may be scheduled by the carrier prior to arrival
Failure to accept delivery may result in additional fees, including redelivery or storage charges.
Inspection Upon Delivery
Please inspect your order immediately upon delivery.
- Note any visible damage on the delivery receipt before signing
- Contact us within 48 hours if damage or missing items are discovered
- Provide clear photos of the product and packaging for faster resolution
Damaged or Missing Items
If your order arrives damaged or incomplete, we will work with the carrier and manufacturer to:
- Replace damaged parts
- Send a replacement item
- Issue a refund if necessary
Resolution depends on product availability and the nature of the damage.
Shipping Restrictions
At this time, we ship within Canada / United States
Some remote or rural locations may require additional transit time or surcharges.
Contact Us
If you have questions about shipping, delivery timelines, or order status, please contact us at:
📧 support@patioandco.com
Our team typically responds within 1–2 business days.