Shipping policy

At Patio & Co., we are committed to delivering premium outdoor furniture, fire pits, saunas, pergolas, and outdoor wellness products with care and transparency. Due to the size, weight, and custom nature of many of our products, shipping methods and delivery timelines may vary by manufacturer and product category.

Order Processing

Orders are typically processed within 2–5 business days.
Once your order ships, you will receive a shipment confirmation and tracking information when available.
Many products are made-to-order, custom-built, or shipped directly from the manufacturer. Processing times may vary by product and manufacturer.
Estimated lead times displayed on product pages are provided for informational purposes only and are not guaranteed.

Shipping Methods

Most products are shipped via freight carrier due to their size and weight.
Smaller accessories and select products may ship via standard parcel carriers.
Freight deliveries are typically curbside delivery only unless otherwise specified on the product page.
Assembly, installation, placement, unpacking, and debris removal are not included unless explicitly stated.

Shipping Timeframes

Delivery timelines vary by manufacturer, product type, customization options, and destination.

Estimated delivery ranges:

Standard parcel shipments: 5–14 business days after shipment
Freight shipments: 10–30 business days after shipment
Custom, made-to-order, and specialty products may require additional production time before shipment

All delivery dates are estimates only and are not guaranteed.

Patio & Co. is not responsible for delays caused by manufacturers, freight carriers, weather events, labor disruptions, supply chain interruptions, customs processing, or other circumstances beyond our reasonable control.

Shipping Costs

Shipping fees are displayed at checkout or clearly disclosed on product pages.
Original shipping charges are non-refundable.
Promotional shipping offers, when available, apply only to qualifying products and destinations.

Delivery Requirements

Customers are responsible for ensuring that:

Someone 18 years of age or older is available to accept delivery.
The delivery location is accessible to the freight carrier.
The delivery site can safely accommodate the product dimensions and weight.
Any local permits, access restrictions, elevators, gates, HOA requirements, or special delivery accommodations have been addressed prior to delivery.

Additional charges resulting from missed delivery appointments, storage fees, re-delivery attempts, refused shipments, restricted access, or special carrier requirements are the responsibility of the customer.

Inspection Upon Delivery

Please inspect all shipments immediately upon delivery.

Before signing for a freight shipment:

Inspect the packaging and product for visible damage.
Note any damage, shortages, or concerns on the carrier's delivery receipt.
Take photographs of any damaged packaging or products.

Failure to report visible freight damage at the time of delivery may affect our ability to file a claim with the carrier or manufacturer.

Any concealed damage, missing parts, or shipping discrepancies must be reported to Patio & Co. within 48 hours of delivery.

Damaged, Defective, or Missing Items

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery and provide:

Order number
Photographs of the product
Photographs of the packaging
A description of the issue

Patio & Co. will work with the manufacturer and carrier to determine the appropriate resolution. Depending on the circumstances, resolution may include replacement parts, repair, product replacement, store credit, or another remedy approved by the manufacturer.