Refund policy

At Patio & Co., we proudly offer premium outdoor furniture, fire pits, saunas, pergolas, and outdoor wellness products from trusted manufacturers. Many of our products are handcrafted, custom-built, or made-to-order. Please review our return policy carefully before placing your order.

Returns

We accept returns on eligible items within 30 days of delivery, subject to manufacturer approval and the conditions outlined below.

To qualify for a return:

The item must be unused, unassembled, and in its original packaging.
The item must be in new, resalable condition.
Proof of purchase is required.
A Return Merchandise Authorization (RMA) must be obtained from Patio & Co. before any return is initiated.

Unauthorized returns may be refused and returned to the sender.

Non-Returnable Items

The following items are final sale and are not eligible for return:

Custom-made, made-to-order, or special-order products
Products manufactured specifically for a customer's order
Clearance, closeout, or final sale items
Installed, assembled, used, or altered products
Products with customer-selected finishes, colors, fabrics, or configurations
Any item identified by the manufacturer as non-returnable

Return Shipping & Restocking Fees

Unless a return is due to a manufacturer defect or shipping damage, customers are responsible for all return shipping costs.

Please note:

Original shipping charges are non-refundable.
Freight return shipping costs may be substantial due to the size and weight of many products.
Manufacturer restocking fees may apply and typically range from 15% to 30% of the purchase price.
Any applicable return shipping charges, restocking fees, or manufacturer deductions will be withheld from the final refund amount.

Freight Deliveries & Inspection Requirements

Many Patio & Co. products are delivered via freight carrier.

Customers are responsible for inspecting all deliveries upon arrival.

Before signing for delivery:

Inspect all packaging for visible damage.
Note any damage on the delivery receipt.
Take photographs of any damaged packaging or products.

Failure to report visible freight damage at the time of delivery may limit our ability to file a claim with the carrier or manufacturer.

Damaged or Defective Items

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery.

Please provide:

Order number
Photos of the damaged product
Photos of the packaging
Description of the issue

Patio & Co. will work with the manufacturer to evaluate the claim and determine the appropriate resolution, which may include replacement parts, product replacement, repair, store credit, or another remedy approved by the manufacturer.

Refunds

Once an approved return has been received and inspected:

Refunds will be issued to the original payment method.
Please allow 5–10 business days for processing after approval.
Any applicable restocking fees, freight charges, or manufacturer deductions will be deducted from the refund amount.

Order Cancellations

Orders may be canceled within 24 hours of purchase provided the order has not entered production, processing, or shipment.

Because many products are made-to-order, cancellation requests submitted after production has begun may be subject to manufacturer cancellation fees or may not be eligible for cancellation.

Once an order has shipped, it cannot be canceled and must follow the return process outlined above.